Privacy Policy

Last updated: 3 September 2025

Dimora Living Pty Ltd (ABN 39 678 460 029), trading as Dimora Living, respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

This Privacy Policy explains how Dimora Living Pty Ltd (“Dimora Living”, “we”, “us” or “our”) collects, holds, uses and discloses personal information.

1. What personal information we collect

Depending on how you interact with us, we may collect:

  • Your name

  • Phone number

  • Email address

  • Residential, installation or property address

  • Suburb and service location

  • Details about your window furnishing requirements

  • Property measurements, plans, photographs or videos

  • Appointment, quotation, order and installation details

  • Payment, invoice and transaction information

  • Records of emails, telephone calls, messages and other correspondence

  • Website usage information, including your IP address, device, browser and interactions with our website or advertising

We do not generally collect sensitive information unless it is reasonably necessary and you provide it voluntarily.

2. How we collect personal information

We may collect personal information when you:

  • Submit an enquiry through our website

  • Complete a Meta Instant Form on Facebook or Instagram

  • Contact us by telephone, email, SMS, social media or another messaging service

  • Request a measure and quote

  • Visit our showroom

  • Provide house plans, measurements, photographs or project details

  • Accept a quote, place an order or make a payment

  • Communicate with our employees, contractors, installers or suppliers

  • Interact with our website, advertisements or social media accounts

We generally collect information directly from you. We may also receive information from someone acting on your behalf, a builder, designer, referral partner, social media platform or service provider where appropriate.

If you do not provide the information we reasonably require, we may be unable to respond to your enquiry, prepare an accurate quote, process your order or provide our services.

3. How we use personal information

We may collect, hold and use personal information to:

  • Respond to enquiries

  • Contact you about products or services you have requested

  • Arrange appointments, measures, quotes and installations

  • Prepare and manage quotes, orders, invoices and payments

  • Supply and install window furnishings

  • Communicate about the progress of your order or installation

  • Provide customer service and resolve questions or complaints

  • Maintain business, accounting and taxation records

  • Improve our website, advertising, products and services

  • Measure the performance of our marketing

  • Protect our business and comply with legal obligations

4. Direct marketing

We may send you marketing communications where you have consented or where otherwise permitted by law.

You can opt out at any time by using the unsubscribe option in an email, replying STOP to an SMS where available, or contacting us directly.

Submitting an enquiry does not automatically subscribe you to an ongoing marketing list. We may still contact you as reasonably required to respond to and manage your enquiry.

5. When we disclose personal information

We may disclose personal information where reasonably necessary to:

  • Our employees and authorised representatives

  • Contractors and professional installers

  • Product manufacturers, suppliers and delivery providers

  • Accountants, advisers and other professional service providers

  • Website, email, advertising, social media, quoting, accounting, scheduling and data-storage providers

  • Payment processors and financial institutions

  • Government authorities, regulators or law-enforcement bodies where required or authorised by law

  • Another party with your consent

The systems and service providers we use may include Meta, Squarespace, Microsoft 365, Quoterite, Xero and Zoho, along with other providers used to operate our business.

We do not sell your personal information.

6. Overseas processing and storage

Some technology and service providers we use may store or process information outside Australia, including in the United States and other countries in which those providers or their subcontractors operate.

The privacy protections applying overseas may differ from those available under Australian law. Where required, we take reasonable steps to ensure overseas disclosures are handled appropriately.

7. Website cookies and analytics

Our website may use cookies and similar technologies to:

  • Operate and secure the website

  • Remember preferences

  • Understand how visitors use the website

  • Measure advertising performance

  • Improve our website and marketing

These technologies may be provided by Squarespace, Meta or other analytics and advertising providers.

You can restrict or delete cookies through your browser settings. Disabling cookies may affect some website functions.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those third parties, and you should review their privacy policies separately.

8. How we protect personal information

We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include access controls, password protection, secure cloud systems and limiting access to people who require the information for legitimate business purposes.

No electronic transmission or storage system is completely secure, so we cannot guarantee absolute security.

9. Retention of personal information

We retain personal information for as long as reasonably necessary to:

  • Provide our services

  • Manage enquiries, quotes, orders and warranties

  • Maintain business, taxation and accounting records

  • Resolve disputes

  • Meet legal and regulatory requirements

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to applicable record-keeping obligations.

10. Accessing or correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact our Privacy Contact using the details below. We may need to verify your identity before processing the request.

In some circumstances, the law may allow us to refuse access. If this occurs, we will explain the reason where legally permitted.

11. Privacy enquiries and complaints

If you have a privacy question or complaint, please contact us using the details below.

We will acknowledge and investigate privacy complaints and aim to respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy when our practices, systems or legal obligations change. The current version will be published on our website with the date it was last updated.

Contact us

Privacy Contact
Dimora Living Pty Ltd
ABN 39 678 460 029
Unit 21, Level 1
14 Holbeche Road
Arndell Park NSW 2148
Australia

Email: info@dimoraliving.com.au
Phone: 0413 231 611